SHIPPING AND DELIVERY POLICY

Welcome to  luxeauraz, where every order is more than just a transaction—it’s the beginning of a delightful journey from our shelves to your hands. We believe receiving your accessories should be as enjoyable as discovering them, and we are committed to making the process smooth, transparent, and reliable.

For clarity, “we,” “us,” and “our” refer to  luxeauraz, operated by Ecoflem innovations private limited. The terms “you,” “your,” and “customer” refer to anyone visiting, browsing, or purchasing from our platform. This policy explains how we manage shipping, typical delivery timelines, and what you can expect as your order is processed and delivered.

By placing an order with us, you agree to the terms outlined below. We encourage you to review this policy carefully to enjoy peace of mind when shopping with us.

Shipping Locations

We proudly deliver across India within our serviceable pin codes, ensuring your favorite accessories reach you wherever you are.

Currently, we do not ship outside India, but we are actively exploring opportunities to expand internationally. Your support inspires us to grow, and we look forward to serving more regions in the future.

Processing Time

Once your order is placed, our team carefully prepares it for shipment. Processing typically takes 1 to 2 business days, excluding weekends and public holidays.

As soon as your order is packed and ready, you will receive a confirmation email with complete details, so you know what to expect next.

We take pride in preparing every package with care, ensuring your accessories are delivered quickly and safely.

Delivery Timeline

Orders are usually delivered within 3 to 8 business days, depending on your location and the courier partner serving your area.

Every item is securely packaged to ensure it arrives in excellent condition, ready for you to enjoy. Our goal is to make every delivery timely, safe, and seamless.

If Delivery Fails

Occasionally, deliveries may fail due to incorrect addresses, unavailability of the recipient, or refusal to accept the package. In such cases, the order will be returned to our warehouse.

If this happens, you may contact us to arrange a re-delivery. To avoid delays, please ensure your address details are correct and that someone is available to receive the package.

Damaged or Lost Shipments

We take great care in handling your orders, but if your package arrives damaged or tampered with, we are here to assist.

In such cases, please:

• Contact our support team within 48 hours of receiving the order
• Provide clear photos of the packaging and product
   

Once we receive the details, we will promptly investigate and resolve the issue.

If your shipment is lost in transit, we will coordinate with our courier partners and offer you either a replacement or a full refund, based on your preference.

Connect With Us

Your satisfaction is our priority. If you have any questions, concerns, or need assistance regarding your delivery, please reach out to us at ecofleminnovationsprivatelimit@gmail.com. Our dedicated support team will respond promptly to guide you and ensure a smooth experience.