RETURNS & REFUND POLICY  

At  luxeauraz, operated by Ecoflem innovations private limited, we want every accessory you receive to bring you joy. However, we understand that sometimes an item may not meet your expectations. This policy is designed to make returns and refunds simple, fair, and worry-free—so you can always shop with confidence. 

For clarity, “we,” “us,” and “our” refer to Ecoflem innovations private limited, while “you,” “your,” or “customer” refer to our valued shoppers. By placing an order, you agree to the terms outlined below. Reviewing them ensures you know what to expect if you ever need to make a return or request a refund. 

Our goal is to provide a smooth and supportive process, ensuring you feel valued and cared for at every step. 

Return Eligibility 

To keep your experience hassle-free, we follow clear return guidelines: 

• Items must be unused, unwashed, and in their original condition. 
• All tags, labels, boxes, and packaging must be intact. 
• Products showing wear, damage, or alterations after delivery will not qualify for a return. 
   

Return requests must be submitted within 48 hours of delivery. Requests received after this period may not be accepted. Items not meeting these conditions may be declined for return. 

How to Request a Return 

To initiate a return: 

• Email us at ecofleminnovationsprivatelimit@gmail.com. 
• Provide your Order ID, reason for return, and clear photos if the item is damaged, defective, or incorrect. 
   

Once we review your request, our team will share step-by-step instructions to complete the return. Requests that do not meet our policy conditions may be declined. This ensures your return is handled quickly, fairly, and efficiently. 

Refund Process & Timeline 

We aim to make refunds smooth and transparent. After receiving your returned item, our team will inspect it to ensure it meets our return standards. 

• If approved, your refund will be processed to the original payment method within 5–7 business days. 
• You will receive an email confirmation once your refund has been issued. 
• If the item does not meet our return criteria, we may not be able to process the refund. 

Partial Refunds 

In certain cases, a partial refund may be issued if the returned product is generally in good condition but has minor issues, such as missing packaging or light handling signs. Our team will carefully assess the condition before making this determination. 

This approach ensures fairness and transparency, helping you understand how your refund is calculated. 

Damaged, Defective, or Incorrect Product 

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us resolve the issue quickly, include photos or videos showing the problem. 

Once verified, we will arrange either a replacement or a refund, whichever is more suitable. Our priority is to resolve the issue promptly and ensure your complete satisfaction. 

Need Assistance? 

If you have any questions about returns or refunds, our support team is here to help. Please contact us at ecofleminnovationsprivatelimit@gmail.com, and we’ll provide clear guidance and prompt support. 

We are committed to making your shopping experience simple, reliable, and worry-free.